Live chat by BoldChat
Home | Colonix | Toxinout | Kidetox | Products | Picture Gallery | Testimonials | Instructions | FAQ | Contact Us | Order Status | Cart
 
Products

60-Day Unconditional Money Back Guarantee
 

 

 

Shipping Policy  | Return and Exchange Policy
Resale Policy   |  Privacy Policy

Customer Service & Ordering
Contacting DrNatura.com is easy.
Click here to Email Us

You can call our product specialists toll-free at
1-800-877-0414
from 8am to 10pm EST Mon-Fri and 9am to 6pm EST Sat-Sun
Eastern Standard Time.

If you'd like to order by Money Order (checks are held for one week),
please print this order form and mail it to us along with your
payment, or fax it to: 1-800-563-6803 (fax line only).
We accept payment in US dollars only.
International customers (including Canadians)
please send US dollar Money Orders.
Please make checks payable to: DrNatura.com

 International customers please call:
1-770-425-4900

Shipping & Returns

U.S. customers:
Please send return packages to our fulfillment center:

DrNatura.com
c/o IPD
1300 Altura Road
Fort Mill, SC 29708

Canadian customers:
Please send return packages to our fulfillment center:

DrNatura.com
c/o Medical Futures, Inc.
29-16 Sims Crescent
Richmond Hill, ON L4B 2P1

To reach our Returns Dept. please dial:
1-800-689-3060 or 1-678-581-2015
9am to 5pm Mon-Fri Eastern Standard Time.

Email your questions about returns to:
Returns@DrNatura.com

Shipping Policy

To simplify the processing of your order, we offer flat Shipping & Handling fees for all orders whether placed online, on the phone or by mail/fax.

Shipping within the USA
(48 contiguous states): $5.00

Your order will be shipped from our Fort Mill, South Carolina location by UPS Ground or when your shipping address is a P.O. Box by the U.S. Postal Service: $5.95.

Shipping to Alaska, Hawaii or Puerto Rico: $9.95
All orders will be shipped from our Fort Mill, South Carolina location by the U.S. Post Office using Priority Mail service.

Shipping to Canada: $14.95
All Canadian orders will be shipped from our Richmond Hill, Ontario location. Canadian customers please note that we only accept credit cards or US Dollar Money Orders as payment. Please do not send cheques or Money Orders in Canadian dollars.

Shipping globally (outside the US & Canada): International Shipping Charges Apply
All orders will be shipped from our Fort Mill, South Carolina location by the U.S. Post Office using insured Internation or Global Express service. International customers please note that we only accept credit cards (Visa/MasterCard) as payment. Please do not send any cheques or Money Orders.

International Shipping Policy

We ship outside the United States and Canada under the following terms:

You agree to assume all shipping costs. If the package is returned to us by your country's customs department, we will refund the price of the products but we will not refund the cost of shipping. We will not be liable for the shipping cost in this or any other case. The shipping cost will be deducted from your refund.

Some countries have restrictions that will not allow delivery of some natural health products. We cannot be responsible for any customs restrictions or other regulations that apply in countries outside the United States.

International shipments (outside the US) may be subject to taxes, duties, or other customs fees upon delivery. As the recipient you are responsible for any such fees at the point of delivery. Please understand we do not collect or make these charges. All taxes and fees are solely up to your country's tax authority and customs officers.

Return and Exchange Policy

RETURNS: If you're not totally satisfied with any of our products, just return it for a refund of the purchase price. For a full refund, all containers need to be returned whether they are opened or not. We do not issue refunds for products that are not returned, or for products returned after 60 days. A copy of the invoice must be included with a return as well. You have 60 days after receiving your products to decide. This is an unconditional, no-questions-asked policy. Please allow 5 to 10 days for refunds. When returning items, please use UPS tracking or insured U.S. Mail to ensure proper delivery of your return.

Shipping charges are not refundable.

EXCHANGES: Any item may be exchanged for any other item in the same value within 60 days whether items have been opened or not.

When exchanging items we recommend that you call our Returns Department at 1-800-689-3060 to notify us of your action. Your exchange will be processed by crediting your account for the products you are returning and processing a new payment for the new products.

U.S. customers:
Please send all returns to:
DrNatura.com
c/o IPD
1300 Altura Road
Fort Mill, SC 29708

Canadian customers:
Please send all returns to:
DrNatura.com
c/o Medical Futures, Inc.
29-16 Sims Crescent
Richmond Hill, ON L4B 2P1

Company Information

DrNatura is a well-established, internationally recognized company and brand. DrNatura.com has over 1,000,000 satisfied customers who have tried the Colonix and Toxinout programs during the past decade. Our specialty has always been detoxification and we have been serving satisfied and loyal customers in over 50 countries for almost ten years. During this time, the Colonix Internal Cleansing Program has become the number one selling colon cleanse in the world for one reason only – it works!

Resale Policy

DrNatura branded products are sold only for personal use. Except by Authorized Wholesalers, DrNatura.com and its affiliated web sites prohibit the unauthorized resale of any DrNatura branded products. In that regard, DrNatura.com and its affiliated web sites may, within their sole discretion, decline to sell products to any customer whose purchase activity suggests unauthorized resale.

Privacy Policy

No selling, renting or revealing your personal information

At DrNatura.com we protect your privacy as if it were our own. We NEVER sell, trade, rent, or reveal your personal information to others. Contact information from all forms (including name, address, email address, payment info, etc.) is used to process and deliver orders and mail information about our company to our customers. At no time will we share any of this information with any other person or company. Any financial information our customers submit, such as credit card number and expiration date, is used only to charge the customer for products and services they are purchasing. We use a state-of-the-art order processing system that keeps credit card information on file in a secure, encrypted form. This speeds up processing of repeat orders, while keeping the information hidden from everyone except the involved financial institution and our secure gateway, VeriSign. When placing an online order, your credit card number is not visible to order processing personnel. Same is true for telephone orders after your order is placed and processed. Your credit card number is encrypted in our secure database at all times.

No Spam

“I just wanted you to know that the person I placed my order with ( I unfortunately I did not get her name) was amazing! She was full of helpful information and one of the most pleasant people I have ever dealt with over the phone. I would highly suggest she get a raise! And a promotion!”
- Judi B., January 10, 2005

"Recently I had a friend who started out on the Dr. Natura and he raved about the chnages in his lifestyle. Having considered a cleansing system for myself, I researched the various products that are available. The more I researched the more Dr. Natura system kept coming back with superlative recommendations. In early May, I purchased a 2 month supply of TOXINOUT & COLONIX products. Unfortunately the delivery system of the USPS was not as accomodating. The USPS showed that my delivery was signed out to my Post Office. Sadly I did not recieve notifcation in my PO Box that my DR. Natura delivery was at the Post Office. After two visits to the Post Office and the official bureacratic run around about a lenghty investigation, I called Dr. Natura about my options. Within minutes I was connected to Patty who assured me that Dr. Natura stood by its products and processed a new shipment to me of COLONIX & TOXINOUT. Too often companies find ways to frustrate customers with the run around and endless paperwork to look into a delivery problem. Dr. Natura is by far the best company that I have ever dealt with for online purchases. Dr. Natura has a customer for life and I will do my best to spread the word of Dr. Natura and their top class customer service department."
- Patrick D., May 29, 2007

“I just wanted to let you know that I received my package before I left Cyprus, just in time to use it.  It’s a great product and I'm very happy with the purchase I've made.  I also want to thank you for your personal attention.  I was very impressed by the fact that DrNatura not only has great products, but they make sure to solve any other problems that arise while processing orders.  Hope to order again soon.”
- Alexia C., Greece, August 26, 2004


Page copy protected against web site content infringement by Copyscape

DrNatura is also available in the following countries:
DrNatura.eu, United Kingdom, France, Germany, Austria, Italy,
Spain, Hungary, Poland, Czech Republic, Slovakia, Romania, Russia

print Email to a Friend bookmark

DrNatura is upfront

Copyright © 1998-2010 by DrNatura.com. All rights reserved.
No part of this website may be copied without a written permission from DrNatura.com

Disclaimer: Statements on this page have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. DrNatura does not represent or warrant the truthfulness, accuracy or reliability of any information or content appearing in consumer testimonials. Nor does DrNatura endorse any opinions expressed by or affiliated with any users contributing to the testimonials. All testimonials quoted above are authentic from actual DrNatura customers. All testimonials are documented and available for legal inspection. Emails, letters and pictures are used with permission. Individual results may vary.

Information provided by experts on the DrNatura website is the opinion of the expert and is not endorsed by DrNatura. Many of these experts are paid consultants of DrNatura.

DrNatura products should not be used by pregnant or nursing women or by children (except children's products).

If you have any conditions or allergies that require medical attention, you should consult your physician before taking any drug or dietary supplement.

 

Verified 100% Aythentic testimonials

What our customers
are saying about DrNatura.com's
Customer Service:

"My name is Gayle and I am new to the Colonix/Toxinout system. I called your number to order and to ask  questions/advice. Each time I called I was greeted with great warmth and compassion. Today's call was answered by Gloria and she was kind enough to share your email address, thereby enabling me to make comments. You do have a great staff and I just want to say thanks. This makes everything easier as it pertains to these specific needs."
- Gayle B., Mar 10, 2009

"I just wanted to thank you for your prompt and personal response. I really appreciate that you took the time to answer my email and not just send me some
pre-canned message. I am thrilled to be on your program and feel even better about your company now. You guys are a class act! Thanks again!"

- Suzanne R., Las Vegas, NV,
Oct 28, 2005

“Just now I ordered several items from you over the telephone.  I am a repeat customer, although I think that in the past I ordered online. First, I would like to say that the woman who took my order, Patty, is friendly, helpful, knowledgeable, forthright and really cared that my order was taken correctly and that I knew when to expect it.  She is an excellent representative for your company -- your products are great and so, based on my interaction with Patty, is your  personnel." 
- Laura C., Chicago, IL,
Jul 5, 2005

"Korinna – You are AWESOME!!
 I am so impressed that you answered every question for me and didn't send me a cold, formal form letter containing no information or answers, 'Thank you for your interest…'
Let your Supervisor know that I think you deserve lots of credit for outstanding customer service! 
Most sincerely," 
- Mary H., June 18, 2005

"I cannot recommend your
product enough. I want to thank you for your outstanding customer service. Yours is the kindest company I've had the pleasure
of dealing with to date and I really appreciate your time and consideration."
- Mary P., Oct. 16, 2004

“Thank you so much for sending me another order. You can be assured that I will tell everyone
I know about the wonderful customer service your company has. To think I found a reputable company on the Internet makes me think an angel was on my shoulder with your company’s name on her wings.”
- Marilou H.

"I really appreciate your response to my email. It is not often that
I find customer service representatives to be so concerned. Thank you for the info and I am going to get the supply
of Colonix!! Thanks again."
- Laura B.

"I truly appreciate all your assistance… I wish everywhere
I shopped had such great customer service as your company."
- Laurie S, Lynn, MA

"Thank you so much. The Colonix kits have made such a drastic change in my life. I cannot believe what is still trapped after 3 months of taking it. Please ship ASAP. Thanks again, your customer service is always superb."
- Jayne H, Rock Tavern, NY

“I talked to Beverly in your Customer Service Department and I can't praise her enough, she is so helpful and professional and genuinely concerned with my well-being.”
- Gillian Hall

“I really appreciate your excellent customer service, and the products are just wonderful.”
- Marianne B.

“Thank you so much for taking care of my order - I truly appreciate the great service!”
- Michelle

“Thank you so much for your excellent customer service. It's wonderful! … Thanks for your words of wisdom!”
- Karyn Fischer

“I just wanted to write and say that the person who helped my mother today was SO helpful and seemed to be so educated  on the product. She put our mind(s) at ease as to what we were ordering... and what to expect. We truely appreciated her help. We are both anxious to use the product... in hopes it will relieve our MANY symptoms that we have … I don't know the name of the woman that helped us today but I want her to know she was GREAT!”
- Heather Baker

“Just wanted to thank you for your thorough responses. Every time I've emailed, you've all been very helpful. And I truly appreciate that. I look forward to starting the cleanse. Thanks again!”
- Sarah W., Mar 06, 2005

“Thanks for taking the time to discuss with me your products vs. actual colonics. It was our conversation about this tonight that persuaded me to give it a try.  I wish I had the money to take advantage of the 3 month special but money only goes so far on Social Security checks. Thanks again for your input and taking the time with me on the phone to answer my questions.  I guess I thought if you are that helpful in answering my questions, then this must be a good product!”
- D. K., September 8, 2004

“Ok, I think I have researched it enough…I really am impressed with the Customer Service, first of all, on your end, as well as the results you guys have seen from customers using the program. I wish to thank you so much for your patience in answering my questions, and want to commend you on your extensive knowledge of all the products. Your help in answering my questions has really put me at ease into trying this program and hopefully I will get great results!! I will keep you posted on my progress and let you know how I am doing.  Again thank you so much for your help. I work in Customer Service too and am grateful when I receive really awesome Customer Service. Let your Manager or whoever know that I think you are absolutely wonderful."
- Patricia W., November 17, 2004