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Customer Service & Ordering If you'd like to order by Money Order (checks are held for one week), International customers please call: Shipping & Returns DrNatura.com To reach our Returns Dept. please dial: Email your questions about returns to: To simplify the processing of your order, we offer flat Shipping & Handling fees for all orders whether placed online, on the phone or by mail/fax.
International Shipping Policy We ship outside the United States and Canada under the following terms: RETURNS: If you're not totally satisfied with any of our products, just return it for a refund of the purchase price. For a full refund, all containers need to be returned whether they are opened or not. We do not issue refunds for products that are not returned, or for products returned after 60 days. A copy of the invoice must be included with a return as well. You have 60 days after receiving your products to decide. This is an unconditional, no-questions-asked policy. Please allow 5 to 10 days for refunds. When returning items, please use UPS tracking or insured U.S. Mail to ensure proper delivery of your return. Shipping charges are not refundable. EXCHANGES: Any item may be exchanged for any other item in the same value within 60 days whether items have been opened or not. When exchanging items we recommend that you call our Returns Department at 1-800-689-3060 to notify us of your action. Company Information DrNatura is a well-established, internationally recognized company and brand. DrNatura.com has over 700,000 satisfied customers who have tried the Colonix and Toxinout programs during the past decade. DrNatura is not a fly-by-night operation trying to sell the latest fad product. It is a privately owned company that has been managed by the same owner since the beginning (1998). Our specialty has always been detoxification and we have been serving satisfied and loyal customers in over 50 countries for almost ten years. During this time, the Colonix Internal Cleansing Program has become the number one selling colon cleanse in the world for one reason only – it works! No selling, renting or revealing your personal information At DrNatura.com Inc. we protect your privacy as if it were our own. We NEVER sell, trade, rent, or reveal your personal information to others. Contact information from all forms (including name, address, email address, payment info, etc.) is used to process and deliver orders and mail information about our company to our customers. At no time will we share any of this information with any other person or company. Any financial information our customers submit, such as credit card number and expiration date, is used only to charge the customer for products and services they are purchasing. We use a state-of-the-art order processing system that keeps credit card information on file in a secure, encrypted form. This speeds up processing of repeat orders, while keeping the information hidden from everyone except the involved financial institution and our secure gateway, VeriSign. When placing an online order, your credit card number is not visible to order processing personnel. Same is true for telephone orders after your order is placed and processed. Your credit card number is encrypted in our secure database at all times. No Spam We do not use, nor do we condone the use of unsolicited bulk email. We do email our customers with order confirmations, and periodically information about product specials and follow-ups to ensure you are satisfied with your purchase. If you do not wish to receive any email from us at all, simply notify us and we will not send you any correspondence. “I just wanted you to know that the person I placed my order with ( I unfortunately I did not get her name) was amazing! She was full of helpful information and one of the most pleasant people I have ever dealt with over the phone. I would highly suggest she get a raise! And a promotion!”
"Recently I had a friend who started out on the Dr. Natura and he raved about the chnages in his lifestyle. Having considered a cleansing system for myself, I researched the various products that are available. The more I researched the more Dr. Natura system kept coming back with superlative recommendations. In early May, I purchased a 2 month supply of TOXINOUT & COLONIX products. Unfortunately the delivery system of the USPS was not as accomodating. The USPS showed that my delivery was signed out to my Post Office. Sadly I did not recieve notifcation in my PO Box that my DR. Natura delivery was at the Post Office. After two visits to the Post Office and the official bureacratic run around about a lenghty investigation, I called Dr. Natura about my options. Within minutes I was connected to Patty who assured me that Dr. Natura stood by its products and processed a new shipment to me of COLONIX & TOXINOUT. Too often companies find ways to frustrate customers with the run around and endless paperwork to look into a delivery problem. Dr. Natura is by far the best company that I have ever dealt with for online purchases. Dr. Natura has a customer for life and I will do my best to spread the word of Dr. Natura and their top class customer service department."
“I just wanted to let you know that I received my package before I left Cyprus, just in time to use it. It’s a great product and I'm very happy with the purchase I've made. I also want to thank you for your personal attention. I was very impressed by the fact that DrNatura not only has great products, but they make sure to solve any other problems that arise while processing orders. Hope to order again soon.”
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Shipping within the USA 
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