Shipping & Returns

To simplify order processing, DrNatura offers flat shipping & handling fees for all orders whether placed online, on the phone or by mail.

One Flat Shipping Rate
All orders ship from our Fort Mill, South Carolina location. All orders ship the next business day. If you select UPS Next Day, your order will ship tomorrow (M-F) and should arrive the following business day. Orders shipped via UPS are not delivered on the weekend

Shipping address

Service

Rate

Within the Continental U.S.

UPS Ground

$8.95

Within the Continental U.S.

UPS Ground Second Day

$19.95

Within the Continental U.S.

UPS Ground Next Day

$32.50

P.O. Box

U.S. Postal Service

$9.95

Alaska, Hawaii or Puerto Rico

U.S. Postal Service, Airmail

$9.95

Outside the U.S.

We no longer ship internationally.

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I want to…

Cancel or Change My Order:
If you discover an error in your order and would like to make a change (like an address update), or if you would like to cancel your order, please call our contact center at 800-877-0414. We’re available M-F 8:30am - 5pm EST to help you.

An order cancellation or change can be processed ONLY IF the request is made the same day the order is placed and before 5pm EST , orders for the day are transmitted to our warehouse. After processing, the delivery address can be updated for an $20 fee if your order is shipping via UPS (see above).

 

Missing or Defective Products:
In the event that the products are missing, defective or not in accordance with customer’s order, customer’s must notify DrNatura within fifteen (15) business days from the date of receipt via email to CustomerService@DrNatura.com or call us at 1-800-689-3060 Monday through Friday from 9am to 5pm EST.

 

Return My Order:
We want you to be happy with your purchase. DrNatura honors a generous 60-day unconditional money-back guarantee on all products – no questions asked! Please allow 10 to 15 days for refunds.. We do not issue refunds for products that are not returned, products returned after 60 days or shipping charges .

For a full refund on your products (not shipping), please complete the following within 60 days:

  1. Mail all containers (opened or unopened) to:
  2. DrNatura.com
    C/O IPD
    1300 Altura RD
    Fort Mill, SC 29708

  3. Include a copy of your order invoice.
  4. Use UPS tracking or insured U.S. Mail to ensure proper delivery of your return. (optional)

Have a question about your return?
Send an email to CustomerService@DrNatura.com or call us at 1-800-689-3060 Monday through Friday from 9am to 5pm EST.

 

Start Your Cleanse

*These statement have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

WARNING: DrNatura® products should not be used by pregnant or nursing women, by children (except children’s products), or by anyone with a serious medical condition. Do not use DrNatura products if you are allergic to any of the ingredients. If you are taking any medications, consult with a healthcare professional before using DrNatura products.

KleriTea® herbal tea contains senna and is designed for short-term and occasional use only. Long-term continuous use is not recommended.

NOTICE: Taking Colonix® fiber without enough liquid may cause choking. Do not use this product if you have difficulty swallowing.

DetoxiGreen® contains soy. Do not use this product if you are allergic to soy or have a medical condition that can be affected by consumption of soy.

Do not use Toxinout® herbal supplement if you have kidney disease.

All testimonials quoted above are authentic from actual DrNatura® customers. All testimonials are documented and available for legal inspection. Emails, letters and pictures are used with permission. Customers whose testimonials are published on the web site receive a free canister of Colonix® fiber (a $35.00 value).