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    Shipping & Returns

     

    drnatura-shipping.png
    To simplify order processing, DrNatura offers flat shipping & handling fees for all orders whether placed online, on the phone or by mail.

     

    One Flat Shipping Rate
    All orders ship from our Fort Mill, South Carolina location. All orders ship the next business day. If you select UPS Next Day, your order will ship tomorrow (M-F) and should arrive the following business day. Orders shipped via UPS are not delivered on the weekend

    Shipping address

    Service

    Rate

    Within the Continental U.S.

    UPS Ground

    $8.95

    Within the Continental U.S.

    UPS Ground Second Day

    $19.95

    Within the Continental U.S.

    UPS Ground Next Day

    $32.50

    P.O. Box

    U.S. Postal Service

    $9.95

    Alaska, Hawaii or Puerto Rico

    U.S. Postal Service, Airmail

    $9.95

    Outside the U.S.

    We no longer ship internationally.

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    I want to…

    Cancel or Change My Order:
    If you discover an error in your order and would like to make a change (like an address update), or if you would like to cancel your order, please call our contact center at 800-877-0414. We’re available M-F 8:30am - 5pm EST to help you.

    An order cancellation or change can be processed ONLY IF the request is made the same day the order is placed and before 5pm EST , orders for the day are transmitted to our warehouse. After processing, the delivery address can be updated for an $20 fee if your order is shipping via UPS (see above).

     

    Missing or Defective Products:
    In the event that the products are missing, defective or not in accordance with customer’s order, customer’s must notify DrNatura within fifteen (15) business days from the date of receipt via email to CustomerService@DrNatura.com or call us at 1-800-689-3060 Monday through Friday from 9am to 5pm EST.

     

    Return My Order:
    We want you to be happy with your purchase. DrNatura honors a generous 60-day unconditional money-back guarantee on all products – no questions asked! Please allow 10 to 15 days for refunds.. We do not issue refunds for products that are not returned, products returned after 60 days or shipping charges .

    For a full refund on your products (not shipping), please complete the following within 60 days:

    1. Mail all containers (opened or unopened) to:

               DrNatura Returns
               Mylan Pharmaceuticals
               2898 Manufacturer Road, 
               Greensboro, NC 27406

            2. Include a copy of your order invoice

            3. Use UPS tracking or insured U.S. Mail to ensure proper delivery of your return. (optional)

     

    Have a question about your return?
    Send an email to CustomerService@DrNatura.com or call us at 1-800-689-3060 Monday through Friday from 9am to 5pm EST.

    60-day Money Back Guarantee

    We want you to be happy with our products. We offer a 60-day money-back policy. That’s how much we believe in the worth and effectiveness of each and every DrNatura product.