To simplify the order processing, we provide a flat shipping and handling fee for all orders under $150 placed online or on the phone. Orders over $150 qualify for free shipping. Flat rate shipping carrier type is determined by WynnPharm (i.e. USPS, UPS, FedEx, etc.). For all domestic orders, please allow 3 - 5 business days for delivery. All international orders, including Canada, please allow 10-20 business days. All international locations must pay real time rates. Expedited orders placed by 2pm Eastern Standard Time on regular business days will ship the same day. Expedited orders placed after 2pm on regular business days will ship on the next business day. All orders placed on weekends will begin processing on the next business day. Expedited service does not include weekends/holidays. Please note that shipping fees do not include any customs or VAT fees that may occur. At the moment, we do not ship to Mexico and Italy due to customs related delays that prevent orders from arriving.
COVID SHIPPING ALERT: Please be advised that shipping times may take longer than usual. Shipping services (USPS and UPS) are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. WynnPharm continues to adhere to its shipping policies and is processing and shipping orders within 1-2 business days. The estimated 3-5 business day shipping time frame is what is being impacted. We are noticing some shipments are taking closer to 2-3 weeks for delivery. We are working closely with USPS and UPS to try and resolve these delays. Please note expedited services are available for an additional fee. We appreciate your patience. If you have any questions, please contact us directly at email@example.com.
Orders from WynnPharm Inc.
As of May 2020, WynnPharm Inc will be exclusively handling the distribution and fulfillment for DrNatura. Updates have been made to the back end of the website to ensure faster and easier delivery of orders. Unfortunately, during this transition, customers will not have direct access to previous order information from orders placed before 5/26/2020. For those order inquiries, please contact us directly. Going forward, for orders placed after the 26th, you will be able to view all new history. Also, you will be asked to create a new account as previous accounts were not imported to the new system. We do apologize for any inconvenience this may have cause.
Cancel or Change My Order:
If you discover an error in your order and would like to make a change (like an address update), or if you would like to cancel your order, please call us at 1-800-877-0414. We are available Monday through Friday 9:00 am - 5:00 pm EST.
Missing or Defective Products:
In the event that the products are missing, defective or not in accordance with your order, customer’s must notify DrNatura within fifteen (15) business days from the date of receipt via email to firstname.lastname@example.org or call us at 1-800-877-0414 Monday through Friday from 9 am to 5 pm EST.
Return My Order:
We want you to be happy with your purchase. DrNatura honors a generous 60-day unconditional money-back guarantee on all products – no questions asked! Please allow 10 to 15 days for refunds. We do not issue refunds for products that are not returned, products returned after 60 days or shipping charges. Returns must be made to the place of purchase (i.e. DrNatura.com, Amazon.com, etc.). 60 day money back guarantee is only valid for one per person.
For a full refund on your products (not including shipping), please complete the following within 60 days:
1. Contact the place of purchase (i.e. DrNatura.com, Amazon.com, etc.) to get a Return Authorization Number.
2. Mail all containers (opened or unopened) to:
Attn: DrNatura Returns
86 West Main Street
Freehold, NJ 07728
3. Include a copy of your order invoice. If you do not have a copy of your invoice, please include name, phone number, email and any additional information about your order.
4. Use UPS tracking or insured U.S. Mail to ensure proper delivery of your return. (optional)
Have a question about your return? Send an email to email@example.com or call us at 1-800-877-0414 Monday through Friday from 9:00 am to 5:00 pm EST.