Cancel or Change My Order:
If you discover an error in your order and would like to make a change (like an address update), or if you would like to cancel your order, please call us at 1-800-877-0414. We are available Monday through Friday 9:00 am - 5:00 pm EST.
Missing or Defective Products:
In the event that the products are missing, defective or not in accordance with your order, customer’s must notify DrNatura within fifteen (15) business days from the date of receipt via email to [email protected] or call us at 1-800-877-0414 Monday through Friday from 9 am to 5 pm EST.
Return My Order:
We want you to be happy with your purchase. DrNatura honors a generous 60-day unconditional money-back guarantee on all products – no questions asked! Please allow 10 to 15 days for refunds. We do not issue refunds for products that are not returned, products returned after 60 days or shipping charges. Returns must be made to the place of purchase (i.e. DrNatura.com, Amazon.com, etc.). 60 day money back guarantee is only valid for one per person.
For a full refund on your products (not including shipping), please complete the following within 60 days:
1. Contact the place of purchase (i.e. DrNatura.com, Amazon.com, etc.) to get a Return Authorization Number.
2. Mail all containers (opened or unopened) to:
Attn: DrNatura Returns
86 West Main Street
Freehold, NJ 07728
3. Include a copy of your order invoice. If you do not have a copy of your invoice, please include name, phone number, email and any additional information about your order.
4. Use UPS tracking or insured U.S. Mail to ensure proper delivery of your return. (optional)
Have a question about your return? Send an email to [email protected] or call us at 1-800-877-0414 Monday through Friday from 9:00 am to 5:00 pm EST.